Privacy Policy

ChatSyncs is a WhatsApp automation platform for businesses. We offer subscription plans that align with what we describe on our pricing page, plus one-time Expert Services for teams that want us to do the work for them:

• Starter & Pro (self-service subscriptions): Platform access for you to build and run your own automation — including broadcast campaigns, a shared team inbox, live chat, the no-code chatbot builder (Pro), workflow and drip sequence campaigns (Pro), WhatsApp Flows (Pro), access to the official WhatsApp Business API, Click-to-WhatsApp (CTWA) ads and attribution (Pro), broadcast segmentation, rich media (images, video, documents, interactive elements), custom fields and contact tags, unlimited team members, integrations such as Shopify and WooCommerce (Pro), plus REST API and webhook access (Pro). WhatsApp conversation fees are charged by Meta; we pass those rates through without markup.
• Expert Services: Optional services where our team helps configure automation on your behalf — free Onboarding (number connection, Meta Business verification, migration, and a platform walkthrough) and the Custom Solution (automation flows built end-to-end, templates written and submitted, integrations, review, testing, and handover), a custom-scoped, one-time engagement. Custom Solutions are billed once, under the terms agreed with you.

Providing these services requires us to process account, billing, technical, messaging, and — where applicable — integration data as described below.

"Personal Information" means information that identifies you, such as your name, email address, and WhatsApp account details. "Sensitive Personal Information" includes passwords, payment data, and other data protected by law. We only collect information necessary to provide our services.

• Account and identity: Name, email address, phone number, company name, and similar details you provide when you sign up, start a trial, subscribe, or contact us.
• Billing and payments: Payment-related information is processed by our payment partner (Razorpay). We receive limited billing details needed to confirm subscription status and comply with accounting and legal obligations.
• WhatsApp and messaging: Data required to connect and operate your WhatsApp Business Account through the platform — such as identifiers, configuration, template and messaging metadata, and content that passes through our systems when you send or receive messages — in accordance with Meta's WhatsApp Business policies and your settings.
• Your customers' data (contacts and conversations): Contact lists, tags, custom fields, conversation content, and related data you or your team upload or generate while using broadcasts, chatbots, workflows, and the inbox. You are responsible for having a lawful basis to collect and use that data; we process it only to provide the services you request.
• Integrations: When you connect third-party services (e.g. Shopify, WooCommerce, or automation tools), we may receive or store credentials, tokens, or payloads needed to sync data and run workflows you configure.
• Advertising and attribution: Where you use Click-to-WhatsApp or related features, we may process campaign and attribution data as needed to report performance within the Platform.
• Expert Services: If you engage our Expert Services, we may collect additional operational information you share with our team (briefs, assets, requirements) to deliver setup, flows, and handover.
• Cookies: We use cookies to enhance your experience. You may disable cookies in your browser, but some features may not function properly.
• Technical and usage data: Browser type, device, IP address, logs, and usage statistics to operate, secure, and improve our Platform.

• To provide and operate the Platform and the features above — including account setup, chatbots, broadcasts, workflows, integrations, APIs, team access, and (where purchased) Expert Services.
• To communicate with you about your account, billing, onboarding, support, product updates, and (where permitted) offers — and to respond to inquiries.
• To work with service providers and infrastructure that help us host, secure, analyze, or deliver the Platform — including Meta (WhatsApp), payment processors, email and messaging providers, and cloud hosting — subject to confidentiality and purpose limitations.
• To improve, secure, and customize our Platform.
• We do not sell, trade, or rent your personal information. We may share aggregated, non-identifiable data for analytics or business purposes.
• We may disclose information if required by law or to protect our rights, users, or the public.

• You may disable cookies in your browser settings.
• You may opt out of marketing communications at any time by contacting us.
• You may update or delete your information by contacting us or through your account settings. Some information may be required to use our services.

Depending on your location, you may have rights regarding your personal information, such as access, correction, deletion, or restriction. To exercise your rights, contact us at support@chatsyncs.com.

We implement reasonable security measures to protect your information. However, no method of transmission or storage is 100% secure. Use the Platform at your own risk.

We may update this Policy from time to time. Changes will be posted on this page. Continued use of ChatSyncs after changes means you accept the updated Policy.

For questions or concerns about this Policy, contact us at support@chatsyncs.com or on WhatsApp at +91 9326268231.