Privacy Policy

This Privacy Policy (the "Policy") describes how ChatSyncs ("we", "us", or "our") collects, uses, maintains, and discloses information from users of our Platform. By accessing or using ChatSyncs, you consent to the practices described in this Policy. If you do not agree, please do not use the Platform.

1. Our Platform and Services

ChatSyncs is a WhatsApp automation platform for businesses. We offer subscription plans that align with what we describe on our pricing page, including:

  • Starter (self-service): Full platform access for you to build and run your own automation — including broadcast campaigns, a no-code chatbot builder, workflow automation, a visual flow builder, access to the official WhatsApp Business API, Click-to-WhatsApp (CTWA) ads and attribution, broadcast segmentation, rich media (images, video, documents, interactive elements), custom fields and contact tags, team collaboration (for example, multiple seats in one workspace), integrations such as Shopify, WooCommerce, Razorpay, Google Sheets, Zapier, Make, and similar tools, plus API and webhook access. WhatsApp conversation fees are charged by Meta; we pass those rates through without markup. We also provide migration assistance from other WhatsApp platforms and onboarding support.
  • Managed (done-for-you): Everything in Starter, plus services where our team configures and operates automation on your behalf — such as setup and integration of your WhatsApp Business Account (WABA), custom chatbot flows, recurring broadcast campaigns, connected integrations, performance reporting, a dedicated account contact, support for Meta message template workflows, and ongoing optimization under the terms of your agreement with us.

Providing these services requires us to process account, billing, technical, messaging, and — where applicable — integration data as described below.

2. Personal Information

"Personal Information" means information that identifies you, such as your name, email address, and WhatsApp account details. "Sensitive Personal Information" includes passwords, payment data, and other data protected by law. We only collect information necessary to provide our services.

3. Information We Collect

  • Account and identity: Name, email address, phone number, company name, and similar details you provide when you sign up, apply for a plan, or contact us — including information we use to provision access manually where described on our pricing or checkout flows.
  • Billing and payments: Payment-related information is processed by our payment partners (for example, Razorpay). We receive limited billing details needed to confirm subscription status and comply with accounting and legal obligations.
  • WhatsApp and messaging: Data required to connect and operate your WhatsApp Business Account through the platform — such as identifiers, configuration, template and messaging metadata, and content that passes through our systems when you send or receive messages — in accordance with Meta's WhatsApp Business policies and your settings.
  • Your customers' data (contacts and conversations): Contact lists, tags, custom fields, conversation content, and related data you or your team upload or generate while using broadcasts, chatbots, workflows, and the inbox. You are responsible for having a lawful basis to collect and use that data; we process it only to provide the services you request.
  • Integrations: When you connect third-party services (e.g. e-commerce, payments, sheets, or automation tools), we may receive or store credentials, tokens, or payloads needed to sync data and run workflows you configure.
  • Advertising and attribution: Where you use Click-to-WhatsApp or related features, we may process campaign and attribution data as needed to report performance within the Platform.
  • Managed services: If you use our Managed offering, we may collect additional operational information you share with our team (briefs, assets, schedules, performance feedback) to deliver setup, campaigns, and reporting.
  • Cookies: We use cookies to enhance your experience. You may disable cookies in your browser, but some features may not function properly.
  • Technical and usage data: Browser type, device, IP address, logs, and usage statistics to operate, secure, and improve our Platform.

4. How We Use and Share Information

  • To provide and operate the Platform and the features above — including account setup, chatbots, broadcasts, workflows, integrations, APIs, team access, and (where purchased) Managed services.
  • To communicate with you about your account, billing, onboarding, support, product updates, and (where permitted) offers — and to respond to inquiries.
  • To work with service providers and infrastructure that help us host, secure, analyze, or deliver the Platform — including Meta (WhatsApp), payment processors, email and messaging providers, and cloud hosting — subject to confidentiality and purpose limitations.
  • To improve, secure, and customize our Platform.
  • We do not sell, trade, or rent your personal information. We may share aggregated, non-identifiable data for analytics or business purposes.
  • We may disclose information if required by law or to protect our rights, users, or the public.

5. Your Choices

  • You may disable cookies in your browser settings.
  • You may opt out of marketing communications at any time by contacting us.
  • You may update or delete your information by contacting us. Some information may be required to use our services.

6. Your Rights

Depending on your location, you may have rights regarding your personal information, such as access, correction, deletion, or restriction. To exercise your rights, contact us at support@chatsyncs.com.

7. Data Security

We implement reasonable security measures to protect your information. However, no method of transmission or storage is 100% secure. Use the Platform at your own risk.

8. Changes to This Policy

We may update this Policy from time to time. Changes will be posted on this page. Continued use of ChatSyncs after changes means you accept the updated Policy.

9. Contact

For questions or concerns about this Policy, contact us at support@chatsyncs.com.

Last updated: April 11, 2026