The official ChatSyncs changelog, tracking every WhatsApp automation update, improvement, and fix — since 1st July 2025.
Rahul Reddy
Customer Success, ChatSyncs
Update on 18th August 2026
- New: API usage log added in Accounts
Update on 16th August 2026
- Improved: Shared Inbox: new, improved follow-up system
- New: API: show team member list
- New: API: mark a subscriber conversation status
Update on 11th August 2026
- Improved: Server slowness resolved — performance boosted by 30%
- Improved: Shared Inbox search optimized — up to 20x faster
- New: Data delete & media delete activity log added under Security
Update on 18th July 2026
- Improved: Vector-based AI Training — reduces token consumption by ~85%
- New: Multi-file support in AI Training — upload and manage multiple knowledge files in one campaign
Update on 11th July 2026
- Improved: Faster WhatsApp broadcasting — starts faster and processes more efficiently, even with multiple campaigns running at once
Update on 7th July 2026
- New: AI-powered HTTP API Integration Assistant
- New: AI-powered Webhook Workflow Builder Assistant
- Improved: Completely redesigned interface — easier navigation, enhanced Subscriber Manager, improved HTTP API & webhook workflow UI
Update on 24th May 2026
- Improved: Completely redesigned Flow Builder — cleaner, more organized, modern experience
- New: Grouped sidebar navigation with built-in search for faster node discovery
- Improved: Clone and delete actions appear instantly on node hover
- Improved: Connection delete icon appears on hover for easier flow cleanup
- New: Smart custom-field auto-suggestions when typing "#" inside nodes and message fields
- Improved: Newly connected nodes auto-open their configuration modal
- New: AI-powered image validation inside User Input Flow
- Improved: If/Else condition builder now supports multiple concurrent conditions in one rule set
Update on 11th May 2026
- New: Send interactive button with media using API
Update on 5th May 2026
- New: WhatsApp Flows multi-screen support, plus new field types (Beta)
Update on 4th May 2026
- New: Send media message using API
Update on 20th April 2026
- New: Whitelist/blacklist IPs for login, direct login and API from Settings → Security → IP Manager
Update on 14th April 2026
- New: New Security menu under Settings — all security options in one place
- New: Enforce 2FA for all users from Security → 2FA
- New: View login logs from User Manager
- New: View your own login log from Security → Login Activity
- New: Enable/disable direct login from Security → Direct Login
Update on 9th April 2026
- Fixed: Canned response image send issue fixed
- Improved: 3 new WhatsApp audio types added
- New: Account delete option added
- New: Business-hours-aware bot reply option added
Update on 7th April 2026
- Improved: Sequence message: re-assign after sequence completion option added
- Improved: Outbound webhook: parent element message ID added
- Fixed: Manual payment fixed for package and add-on purchase
Update on 5th March 2026
- Improved: Bot Subscriber module: delete subscriber, clear chat history, block, resolve, and archive user
- Improved: Shared Inbox updated
- Fixed: Message template list display and send issue fixed
Update on 3rd March 2026
- New: Free shipping threshold added to WhatsApp Catalog
- New: Coupon system added to WhatsApp Catalog
- New: WhatsApp Flows submitted data now inserts into Google Sheets according to the flow form
Update on 26th February 2026
- Improved: Shared Inbox desktop view disabled on phone for a cleaner mobile experience
- Fixed: Blue-tick delivery indicator issue fixed
- Fixed: Resolved, Blocked and Archived filters now show all matching messages correctly
Update on 25th February 2026
- New: Business hours can now be set differently for all 7 days
Update on 24th February 2026
- New: Broadcasting permission can be granted without full Bot Manager access
- New: On-page guide added to the Connect Account section
- Improved: Design improvements applied to Shared Inbox
- Fixed: Shared Inbox dark mode issue fixed
- Fixed: Bot Reply and AI Reply button click issue fixed in Shared Inbox
Update on 23rd February 2026
- New: WhatsApp Catalog: set a minimum order amount
Update on 19th February 2026
- New: Delay option added in AI Agent
- New: Marketing Message send option added in WhatsApp Broadcast
Update on 17th February 2026
- Improved: Sensitive credentials (API key, secret keys) now masked in the UI
Update on 10th February 2026
- New: Delete option added for WhatsApp Catalog orders
- Fixed: Label now assigns correctly after WhatsApp Pay
Update on 28th January 2026
- Fixed: WhatsApp appointment currency issue and Live Chat answer not saving — resolved
Update on 27th January 2026
- New: Configuration accordion added
- Improved: Shared Inbox pinned location now opens in a new tab
- Fixed: Catalog order management permission control issue fixed
- Fixed: Message credit consumption during conversation issue fixed
Update on 26th January 2026
- New: WhatsApp Flows data now inserts directly into Google Sheets
Update on 19th January 2026
- Improved: Live Chat translate button location updated
- Improved: WhatsApp voice message now sends in proper voice format, with an improved design
Update on 1st January 2026
- New: Subscriber Custom Fields report download button added
- Fixed: Subscriber search issue fixed when going to Live Chat from Subscriber Manager
- Improved: Shared Inbox: search filter updated
- New: Shared Inbox: create WhatsApp subscriber option added
- New: Shared Inbox: swipe gesture added for mobile view
- Fixed: Shared Inbox: join chat issue fixed
Update on 25th December 2025
- New: Message read/unread real-time event added
Update on 14th December 2025
- New: API to add notes to a WhatsApp subscriber
- Improved: WhatsApp OTP verification number is now unique to prevent spam
- Fixed: Template message variable replacement issue fixed in Shared Inbox
Update on 30th November 2025
- New: Webhook for outgoing WhatsApp messages
Update on 27th November 2025
- Improved: Shared Inbox: multiple image sending enabled, with WebP support
- New: Shared Inbox: AI Reply button added
- Improved: Shared Inbox: channel filter updated
- Fixed: Shared Inbox: WhatsApp Canned Response old-image send issue fixed
Update on 25th November 2025
- Improved: Smart delay (up to 24h) added for automated follow-ups
Update on 14th October 2025
- Fixed: AI Agent: Enable Intent Detection issue fixed
- Fixed: Live Chat subscriber search restriction issue fixed
- Improved: Send WhatsApp location to Webhook URL
Update on 6th October 2025
- Fixed: Subscriber auto-deselect issue fixed
- Fixed: Shared Inbox subscriber message count issue fixed
- Fixed: Shared Inbox mp4 audio playback issue fixed
- Improved: Shared Inbox mobile view: filter and follow-up menu moved to the top
- Improved: AI Agent renamed from AI Assistant, with updated intent detection
Update on 5th October 2025
- Fixed: WhatsApp catalog order label assignment issue solved
Update on 25th September 2025
- New: AI Assistant feature added in Shared Inbox
- Improved: Intent detection: label and sequence add/remove functionality implemented
Update on 24th September 2025
- New: User input flow and "no match" reply data now appends to Google Sheets
Update on 2nd September 2025
- Improved: Simplified WhatsApp sequence messaging — regular messages within the 24h window, or approved templates sent anytime
Update on 19th August 2025
- Fixed: Shared Inbox subscriber message count issue fixed
- Fixed: Shared Inbox subscriber auto-deselect issue fixed
- Fixed: Long subscriber name display issue fixed
- Fixed: WhatsApp Follow-up Reminder issue fixed
- Fixed: Voice-note recording send issue fixed in Shared Inbox
Update on 27th July 2025
- New: CSS customization option added to the Shared Inbox in Settings
Update on 16th July 2025
- Fixed: Message delivery notification issue fixed in Shared Inbox
- Fixed: Team member list display issue fixed in Shared Inbox
Update on 7th July 2025
- New: Progress indicator added for Live Chat search
- New: WhatsApp Meta Business bot reply status option added
- Fixed: Send Flow or Message Template button hide/search issue fixed in Shared Inbox
- Fixed: WhatsApp interactive message phone preview display issue fixed in Shared Inbox
- Fixed: Canned Response "use text" hide issue fixed in Shared Inbox
Update on 6th July 2025
- New: Bot Reply button added to the Shared Inbox right sidebar
- Improved: Shared Inbox design updated
- Improved: Shared Inbox dark theme and mobile view updated
- Fixed: Template file upload issue fixed in Shared Inbox
- Fixed: WhatsApp subscriber custom name issue fixed
Update on 1st July 2025
- New: ChatSyncs launches — WhatsApp automation, broadcast campaigns, no-code flow builder & Shared Inbox, live from day one
Stay ahead
Get every update, straight to your WhatsApp workflow
Start automating today and you’ll get every improvement on this page the moment it ships — no extra setup required.