Shared Team Inbox

Your Entire Team. One WhatsApp Number.

Multiple agents handle conversations at once from one shared inbox — with smart routing, tags, and full customer history so nothing falls through the cracks.

  • Smart routing to the right agent
  • Tags, notes, and full chat history
  • Assign and collaborate on chats
  • One number, unlimited teammates
One Dashboard

Every Conversation in One Place

Bring all your WhatsApp conversations into a single, organized dashboard. Your whole team sees what is coming in, who is handling it, and what still needs a reply.

  • All chats in one unified view
  • See who is handling what
  • Filter by status, tag, or agent
  • Nothing gets missed
Team Workflow

Assign Chats and Share the Load

Route conversations to the right agent automatically or assign them manually. Multiple teammates can collaborate on the same account so customers never wait.

  • Auto-route by rules or round-robin
  • Manually assign in one click
  • Internal notes on any chat
  • Faster responses, happier customers
Data Protection

Protect Customer Numbers From Misuse

Mask customer phone numbers so agents can help without seeing full contact details. Keep sensitive data safe, build customer trust, and stay compliant.

  • Mask phone numbers from agents
  • Granular access controls
  • Reduce data-leak risk
  • Stay aligned with data standards
How it works

Get your team in sync

1

Invite your team

Add agents to one shared WhatsApp number, each with their own login.

2

Set routing rules

Auto-assign chats by tag, team, or round-robin — or assign by hand.

3

Reply together

Collaborate with notes, tags, and full history on every conversation.

Support That Scales With Your Team

Give every teammate the context they need to reply fast — on one shared WhatsApp number.

One Number

The whole team works from a single WhatsApp number.

Smart Routing

Send each chat to the right agent automatically.

Tags & Notes

Organize conversations and leave internal context.

Full History

Every past message, one scroll away.

Team Collaboration

Assign, reassign, and work chats together.

Privacy Controls

Mask numbers and control agent access.

Integrations

Fits your workflow

Sync conversations and contacts with the tools your team already lives in.

Twenty CRMGoogle SheetsShopifyZapierSlackWebhooks

Plus full API & Webhooks — connect anything.

Use cases

Who runs on a shared inbox

Any team fielding more chats than one person can.

Sales teams

Distribute leads and never let one go cold.

Support teams

Share the queue and resolve faster together.

Agencies

Manage multiple clients from one organized inbox.

Five of us now work the same WhatsApp number without stepping on each other. Routing and notes mean nothing gets dropped.
SSameer JoshiOps Manager, UrbanFix
FAQ

Frequently asked questions

Can't find what you're looking for? Chat with us on WhatsApp.

Chat on WhatsApp
Yes. The shared inbox lets your entire team handle conversations from one WhatsApp number at the same time, each with their own login.
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Bring Your Team Into One Inbox

Handle every WhatsApp conversation together — with routing, tags, and full history built in.