Webhook Workflow

Any App Event, Straight Into WhatsApp

ChatSyncs gives you a ready-made webhook URL. Paste it into Shopify, Razorpay, n8n, or your own script — and every event that lands can fire a WhatsApp message and act on the contact automatically.

  • One URL, paste it anywhere
  • Map fields once, then forget it
  • Send only when conditions match
  • Tag, enrol, or assign an agent
One Webhook URL

Copy It Once, Paste It Anywhere

Every workflow gets its own callback URL. Drop it into Shopify, Razorpay, Cal.com, n8n, Zapier, or a custom script — anything that can send an HTTP request can now reach WhatsApp.

  • Unique URL per workflow
  • Works with any HTTP client
  • No server or middleware needed
  • Test it before you go live
Field Mapping

Map Your Data Once — It Keeps Working

Send one sample payload and ChatSyncs lists every field it found. Point each message variable at the field it should use, and every future call fills in the latest values on its own.

  • Auto-detects fields from your JSON
  • Maps by field name, not value
  • New customers need no remapping
  • Formatters for dates and numbers
Rules & Actions

Send Only When It Actually Matters

Add conditions so only the right events trigger a message — paid orders, confirmed bookings, one specific status. Delay it by minutes, and act on the contact at the same time.

  • Conditions on any incoming field
  • Delay the message by minutes
  • Add labels & start sequences
  • Assign the chat to an agent
How it works

Live in three steps

1

Create the workflow

Name it and pick the WhatsApp template it should send.

2

Paste the webhook URL

Copy your callback URL into whatever tool will call it.

3

Map and go live

Send one test payload, map the fields, and it runs on its own.

Everything the Workflow Can Do

More than a message — a full reaction to every event.

Instant Messages

A WhatsApp message the moment the event lands.

Smart Conditions

Fire only when the payload matches your rules.

Timed Delays

Wait a set number of minutes before sending.

Auto Labelling

Tag the contact based on what came in.

Start a Sequence

Enrol the customer into a follow-up journey.

Agent Handoff

Assign the chat to the right team member.

Integrations

Works with what you already run

If it can send a webhook, it can drive WhatsApp.

ShopifyRazorpayn8nZapierMakeGoogle Sheets

Plus full API & Webhooks — connect anything.

Use cases

What teams automate

The events worth a WhatsApp message.

Order & shipping updates

Tell customers the moment an order moves.

Payment confirmations

Confirm paid orders without anyone checking.

Abandoned cart recovery

Nudge shoppers who left something behind.

Our store posts every paid order to one ChatSyncs URL and the customer gets a WhatsApp update seconds later. We wrote no code for any of it.
NNikhil MenonFounder, Nova Living
FAQ

Frequently asked questions

Can't find what you're looking for? Chat with us on WhatsApp.

Chat on WhatsApp
It is available on Starter, Pro, and Business. Lite does not include it.
Step-by-step guide to Webhook WorkflowRead the full setup walkthrough in the ChatSyncs docs.
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Connect Your Tools to WhatsApp

Copy one URL, paste it where your events happen, and let ChatSyncs handle the rest.